For small business owners, the idea of having a small business phone system set up can be exciting. After all, a successful business needs to have an open form of communication not just with a client, but within the organization itself. However, unless you are an experienced phone system operator, there are some mistakes a new owner can make. Mistakes that can mean the difference between profit and failure. Below are the top 3 mistakes an owner must avoid when setting up a phone system.

1. Make sure that you know the exact number and type of telephone lines you will be using for your company. It's simple really, the more extra lines you have, the more you pay for rental lines you don't need. On the other hand, if you have too little lines, you will find yourself having a communications bottleneck, with many of your staff sitting idly waiting for the next phone line to be available, not to mention having calls meant for one department getting sent to another because the first one is being used. It can be frustrating really. So make sure beforehand what kind and how many you need to avoid such mishaps. 

2. Another mistake is agreeing to timed telephone calls in blocks of 20 second or even 1 minute blocks. What does this mean? It means that even the quickest of calls will cost the same for a call that fits the block. Say you agreed to 20 second blocks, that means a 1 second call will cost the same as a 20 second one. That's a lot of second unaccounted for right? So when it is time to make an agreement, make sure you sign up for timed calls in 1 second increments, to make sure you pay what you use and nothing more. 

3. The third mistake that a small business phone system applicant may commit is getting a business phone plan that doesn't match their call spending. What you want to do is make sure that you get the lowest per minute call rates for the common call types you use. What this means is getting the package for long distance calls if you call long distance often. Or forgo that plan if you don't do it at all. Because if you do, then those "savings" you get for long distance calls are not applicable if you don't call abroad, like if you call local yet your plan is for long distance calls, it will just go to waste. So choose wisely. 

Of course there other mistakes that business owners use when applying for a business phone system, from choosing a telco with poor service support to other fine print details, but the above three are probably the most important things you should take note of before you sign up for a small business phone system. In the end, it all depends on what you and your company wants and needs. Also, and this is very much important, use your common sense. Practice these tips and you will have a flawless phone system in your office soon.

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